SERVICEview
SERVICEview – Your Online Window Into Every Repair
Always online. Always available.
At Fletcher Moorland we’ve built our reputation on innovation in the repair industry. In 2015 we introduced SERVICEview, our secure online portal that lets customers watch video reports of their equipment repairs anytime, anywhere on a smart device.
With SERVICEview you’re never left wondering about progress. The moment our engineers diagnose or complete a stage of work, a clear, detailed video update is uploaded to your portal account. From a quick check on a motor repair to a full diagnostic report on a generator, every step is documented for you to view at your convenience.
Typical SERVICEview videos include:
- Fault-finding on motors and drives
- Recommended repair processes and engineering explanations
- Encoder programming on servo motors
- Load testing of variable speed drives (VSDs)
- Final screens and functionality checks on repaired HMIs
Because SERVICEview is web-based and available 24/7 (just like our repair services), you can securely log in from any device to monitor your repairs in real time, share updates with colleagues, and keep projects moving.
Whether it’s a critical production motor or a complex electronic drive, SERVICEview gives you complete visibility and confidence in every repair, even before the equipment returns to site.
Join the many businesses benefiting from SERVICEview, our customer video portal, transforming the way industrial repairs are managed.
Example Videos
PCB Diagnosis
Power Supply Load Testing
VSD Load Test
7.5kW Vacuum pump condition
easily Accessible
Accessing SERVICEview is easy and flexible.
Customers can watch their repair videos either by logging in to their secure customer portal or by clicking the unique link sent in an email generated by BOS, our in-house management software.
Because SERVICEview is fully integrated with BOS, a direct communication channel can be opened with the engineers and workshop team working on your equipment. You can ask questions, request extra details or simply follow the progress of the repair, whenever and wherever you are.
SERVICEview is free to all Fletcher Moorland customers. If you’d like a video update, diagnostic report or final test video for your next repair, just let your account manager or our customer services team know when you send an item in.